FAQ

You can discover more about us by visiting the "About Us" section.

All our products undergo a thorough safety assessment before hitting the market. Each formulation is approved by the respective Drug Authority. Once manufactured, our products pass quality checks. Only then the product reaches you. For best results, we recommend always following the directions of use. If you have questions about any ingredient we use, please reach out to us via our contact page, and our lab will provide a response.

Yes, Invoyen products are designed to be suitable for all skin types, including sensitive skin. However, we recommend performing a patch test before using any new skincare product, especially if you have sensitive skin or known allergies.

No, Invoyen is committed to being a cruelty-free brand. We do not conduct animal testing on any of our products, and we are proud to be certified cruelty-free by recognized organisations.

You can reach out to our skincare experts for personalised recommendations based on your skin type, concerns, and goals. Additionally, you can explore our website for detailed product descriptions and reviews from other customers.

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.

Please refer to our Return & Refund Policy for detailed information on returning products. In summary, we accept returns for products that meet certain criteria, such as being incorrect, damaged, or expired, within 7 days of delivery. Please contact our customer care team at care@invoyen.com to initiate a return request.